In the process of musing about our perennially awake world for my Social Psych blog, I started to think about our present work world and how its operations have changed the lives of millions of workers.
I manage a 24/7 emergency crew (mental health). We handle callers from early evening until 7 AM, plus weekends and holidays. During the course of the night, we talk to hundreds of people from all walks of life. Until a few years ago (except for intermittent wartime production requirements), the people who worked through the night were limited to emergency services (police, fire, hospitals), the telephone company, a few booming manufacturing plants, and the military. Now we expect to order items, day or night, by telephone. We demand that support services for all our transactions be available 24/7. Continue reading