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Phone Interviews: Prepare to Ace Them!More companies are saving time and effort by doing initial telephone interviews before committing themselves to hours of time assessing and evaluating applicants. They are doing this because, frankly, it's a good way to save a team's time from interviewing obviously unqualified people. From your standpoint, this means that you need to develop an additional interview skill. One of the disadvantages of doing a phone interview is that they can't see how well you look or what a great suit you're wearing to the interview or that you own terrific ties. It also means that you can sit in the comfort of your home, rather than trudging to their site. With this opportunity, comes problem. The major problem is that they can't see how well you look or what great clothes you own. All they can do is listen to your voice and the energy that you convey and listen to the answers to your questions; you, on the other hand, can't see when you've lost their attention or when you've bored them. There are no visual cues for either of you. But with preparation, you can do a fabulous job and get in the door. Here's a few pointers. 1. For any interview, go to the company's website and learn about the firm. Also, if you can read a job specification on their site (or elsewhere) do so. After all the spec is the road map to what they are going to assess your abilities for. 2. Take some notes to remind yourself of points that you may want to make or about things that you might forget. Sometimes people get nervous, just like they do in person. Have a few notes nearby about your role, responsibilities and accomplishments as helpful reminders. Support your statements with detailed examples of accomplishments when possible. Remember, they can't see if you have a manual open to something you might be a little rusty in! They can't see that you have your resume in front of you! 3. Rehearse. Have someone call you and listen to your voice on the phone. Maybe your cordless phone makes your voice sound tinny. Maybe you speak too softly, mumble or speak too quickly to be understood by others. Ask someone you trust to critique you. 4. Pick out a place in your house where the kids won't interrupt you or the tv won't make noise in the background. I hate interviewing people who have the stereo playing in the background (it happens more often than you can imagine). 5. Write down their questions so that you can stay on purpose. Too often, people forget the original question and go rambling about something far a field. Stay on target. 6. Your voice is your only sales tool. Don't allow yourself to sound tired or blasé over the phone. Sounds energetic and excited, even if they've asked you the same questions that every other interviewer has for the last six months! 7. At the time of the phone interview, log off your computer (If you can't definitely get off of instant messengers and other services that chime. These may sabotage your concentration just when you need it most. 8. Rehearse. Rehearse. Rehearse. I can't emphasize enough that you need to practice phone interviews, just as you have in person one. 9. Don't use your cell phone if you can avoid it. Cell phones rarely allow your voice to sound as clear as a standard land line. Try to avoid using it for interviews. 10. Be courteous and try not to speak over the interviewer or cut them off. If you do, apologize and let the interviewer continue. 11. Do not hang up until the interviewer has hung up. Follow these pointers and I'm sure you'll do better on your interviews. Jeff Altman has successfully assisted many corporations identify technology management leaders and staff since 1971. He is also co-founder of Your Next Job, a networking group focused on assisting technology professionals with their job search, a certified leader of the ManKind Project, a not for profit organization that assists men with life issues, and a practicing psychotherapist. For additional job hunting or hiring tips, go to http://www.newyorkmetrotechnologyjobs.comIf you would like Jeff and his firm to assist you with hiring staff, or if you would like help with a strategic job change, send an email to him at jeffaltman@cisny.com (If you're looking for a new position, include your resume). |  | | | RELATED ARTICLES Sample Cover Letters ... The Hidden Pitfalls You can benefit from sample cover letters as they can help you learn about the constructs of a high quality cover letter. Factual Employment Screening Part 2 An Employment Screening Outline The Ripple Effect of Fear Unemployment carries a lot of emotional baggage for most of us and fear is a major component. We fear the financial fallout of no longer receiving regular wages. We fear the impact of our lack of productivity on relationships: our marriage, our family, our friends, and our social and community activities. We fear losing the respect of our children when we can no longer give them what they need. We fear approaching acquaintances for help in identifying potential positions. We fear the humiliation of the job hunt and the personal rejection we expect to encounter. And finally we fear the most basic concept we hold within: that we're just not good enough, that we can't cut the mustard, that we're an incurable loser. A Concept That Could Double Youre Income in Mystery Shopping Do you want to double, or increase significantly you're income in mystery shopping? If yes, I'll be sharing to you an age old concept. Now you might have learned this already or you may consider this common sense. But is a concept that's worth drilling on for more knowledge or for the sake of repetition, mind you "Repetition is the mother of all skills". Top 10 Skills for New World of Work There are many changes coming in the world of work, such as increased competition, the need for more education and certifications, and the trend to change careers 5-7 times in a lifetime. No matter what job or career path you decide to take, there are some basic skills that all employers look for. To succeed in the modern world of work, keep your skill set up- to- date. The following is a list of the top ten skills needed for the new world of work. Updating Your Plum Job Now That Youre a Parent It's startling to discover how having kids changes the way you see the world. Just compare your "before kids" vs. "after kids" views on what counts as:A good place to live. A desirable car. A great restaurant. A wonderful evening. Your ideal or "plum" job. De-Bunking The ?Follow Your Bliss? Myth Hello Fellow Seekers! The Big Mo : Momentum and the Hiring Process Momentum as defined by Webster's is: strength or force gained by motion or through the development of events. For our purposes, the interview process is a "development of events". Creating and maintaining momentum throughout the interview process is critical to attracting and securing top candidates in today's competitive market. Momentum or "The Big Mo'" as I frequently call it is a term widely used by sportscasters to describe the modification of energy between two parties to in a sporting event or game. As a recruiter, we see both sides of the hiring process. Rather than have momentum shift from one participant to the other, we seek to have momentum or positive energy shared and exchanged by the participants, moving in unison with each other towards a common goal. Aptitude Tests Reveal the Difference Between Your Aptitude & Ability Aptitude tests measure your skills, abilities, values, interests and personality in order to help you determine which careers you might be best suited for and eliminate those that you are not. What is Experience Anyway? I learned in first grade that one plus one equals two. But, that's not the right equation when counting work experience. We often think we're building experience to help us get ahead. In reality, we're passing time. Ten years working like a cloned Bill Murray in Groundhog Day is not ten years worth of experience. Doing the same thing again and again yields an experience formula more like: ten times one equals one. I used to equate years of work with years of experience. No more. I learned by making plenty of hiring and promotion mistakes in twenty years of management the two are not equal. Neither are years of work and performance. Doing something for five, ten or twenty years doesn't make you automatically five, ten or twenty years better than when you started. I've been cooking for thirty years but I remain a mediocre cook. Two or three years involved with a business start-up or a new project might provide more growth and knowledge than ten years in a stable venue. And it might not. Gaining experience is more about you and your approach than anything else. Recurring work events can be predictable, boring, and unchallenging ways of passing years at work if what you're doing is updating last year's memo, tweaking last year's budget, or fine-tuning last years goals without applying innovation, analysis or critical thinking. Retiring on the job is as prolific as spam and will get you as blocked as those unwanted emails. I've found the difference between people who are winning at working and people who aren't, is the difference between passing another year at work and gaining another year of work experience. Those who build their experience build their futures. And, you can build experience without changing jobs. Building experience is about the depth, diversity, challenges and learning you gain by offering the best of who you are at work. It's about seizing and creating opportunities. And it's about continual self-improvement and constant self-feedback.  You know you're gaining experience when you problem solve your own mistakes; learn to use knowledge building blocks to handle more complex issues; make contributions more valuable than the year before; acquire new skills by venturing outside a comfort zone; embrace new ideas or technologies; or recognize you don't know as much as you thought you did as you begin to see a bigger picture. People who try new things, push the envelope, pitch ideas, offer innovative problem solving, take accountability, and never stop learning and making a difference, are people gaining experience and building their work future. (c) 2004 Nan S. Russell. All rights reserved.  To Get Hired or Get Promoted, Attitude Is The Key When you're looking to get hired or get promoted, what do you think is your most important asset? Your experience? Knowledge? Skill? Talent? How to Insure Job Security The attorneys I coach have one common problem. They don't have enough hours in the day to do everything they need to do. Most are working long hours and that "To do" list keeps growing not shrinking. So it is no wonder that when I suggest that they find time to market their practice they think I am just plain daffy! Salary Negotiation: How To Earn More Money and Respect From Your Employer Despite how important fair pay is to most of us, effective salary negotiation is an often misunderstood and avoided topic. Current research indicates the average duration of a position today is 3.8 years. Over the lifespan of your career, how well you negotiate raises or starting pay will have an enormous cumulative effect on the quality of your life. 10 Warning Signs That You?re Ready for a Career Transition 1. You dread getting out of bed and going to work. Negotiating Skills: How to Obtain the Salary You Want Salary negotiating is an important topic that must be addressed prior to your initial interview with a prospective employer. Knowing your bottom rate, and being able to live with it [or on it?] is an important thing for candidates to uncover before the first interview. Why then do so many of us make the tactical mistake and go to the interview unprepared? What Do You Want To Be When You Grow Up? Something That Hasnt Been Invented Yet! Most of us were brought up to study hard, get good grades, choose a "practical" college major, and strive for a "good job." Identity Theft and Your Online Job Search While identity theft is nothing new, the Web has opened up whole new world of opportunity for identity thieves. Searching for a Federal Job Many years ago searching for a federal job was a long, complicated and drawn out process. Today, it has been become far less complex and is now just a three-step process. Finding a federal job used to be accomplished through postings in a government office branch and sometimes in libraries. Today, finding an opening can be done right on the Internet. There is a web site that lists federal jobs also lists many state, local and even private business positions. Many of the federal, state and local jobs can be applied for right online. If a position requires a resume, individuals can take advantage of online resume development and transmission. Pre-Interview Web Research You have obtained an interview -- congratulations! You feel prepared to discuss your strengths, your accomplishments, your willingness to work hard and learn quickly, and your ability to fit seamlessly into the employer's needs. But... you don't know anything about the employer. You may not even be sure what kind of industry they are in. Do some quick homework before your interview and you may glean a basic understanding of their business that can set you apart from other candidates. What Is Your Greatest Weakness? The fastest way to make a good interview go bad is to avoid questions posed by the hiring manager. The one question candidates love to avoid is, "What is your greatest weakness?" Most candidates are quick to respond with superficial answers such as "I'm a workaholic" or "I'm a perfectionist." Not only are those responses boring, but they are also predictable answers interviewers are used to hearing. So much so that an interviewer's comeback line often is, "That doesn't sound like a weakness. Now why don't you tell me about a real weakness?" |
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